Return Policy Good Luck Hot Sauce

Thank you for choosing Good Luck Hot Sauce! We stand behind the quality of our products and want you to be completely satisfied with your purchase. Please read our return policy carefully before ordering.

Overview

Good Luck Hot Sauce is committed to providing excellent products and customer service. If you are not satisfied with your purchase or have received a damaged item, we're here to help. This policy outlines the terms and conditions for returns, refunds, and exchanges.

Return Window

All returns must be initiated within 30 days of the original purchase date.

Proof of purchase (order confirmation email or receipt) is required to process any return. Returns initiated after 30 days will not be accepted.

Non-Returnable Items

Please note that the following items cannot be returned or exchanged for a refund:

● Opened or used bottles of hot sauce — Due to food safety regulations and the potential for product tampering, we cannot accept opened bottles, even if mostly full. Once opened, the product cannot be resold or given away.

● Sale or discounted items — Items purchased at a discount or marked as "final sale" cannot be returned for a refund, though they may be eligible for exchange if defective.

● Products without original packaging — Hot sauce must be returned in its original, unopened bottle and packaging.

● Custom or personalized orders — Custom-labeled bottles or personalized orders cannot be returned.

● Products purchased over 30 days ago — Returns are not accepted after the 30-day return window has closed.

Returnable Items & Conditions

Your item is eligible for a return if it meets ALL of the following conditions:

● The bottle is unopened and sealed in its original factory packaging

● The product is unused and in the exact condition as received

● The seal or packaging shows no signs of tampering or damage from normal handling

● The purchase was made within 30 days of your return request

● You provide proof of purchase, such as your order confirmation email or receipt number

Damaged or Defective Products

We take great care in packaging and shipping your hot sauce, but sometimes damage can occur during transit. If your product arrives damaged or defective, we are happy to help:

What Qualifies as Damaged or Defective

● Bottle arrived broken or cracked

● Sauce has leaked or spilled in the packaging

● Bottle shows signs of manufacturing defects (cracks, leaks, or seal failures not caused by shipping damage)

● Product arrived not as described (wrong item, wrong flavor, expired, or unreadable label)

● Packaging shows severe shipping damage that compromised the product

Damaged Product Claim Process

Document the damage immediately — Take clear, detailed photos of:

● The damaged bottle and sauce

● The compromised packaging

● Any visible manufacturing defects

● The product labels and expiration date

with:

● Your order number

● The date you received the package

● Clear photos of the damage

● A brief description of the issue

● Your preferred resolution (refund or replacement)

We will review your claim — Our customer service team will examine your photos and determine the best course of action.

Resolution options:

● Replacement — We will ship a replacement bottle at no cost to you (standard 5-7 business day processing)

● Full refund — We will issue a full refund to your original payment method within 7 business days of claim approval

● Store credit — We can provide store credit for future purchases

Note: For damaged items, we do not require you to return the original product. Simply provide photos as documentation.

How to Initiate a Return

If your unopened bottle meets all the conditions above, follow these steps:

Step 1: Submit Your Return Request

Email: sales@goodluckhotsauce.com

with the subject line "Return Request — [Your Order Number]"

Include in your email:

● Your order number

● The product name and flavor

● Your reason for return

● Your preferred resolution (refund or exchange)

● Proof of purchase (order confirmation screenshot or receipt)

Step 2: Receive Return Shipping Instructions

We will respond within 2 business days with:

● A prepaid return shipping label (for approved returns due to our error or product defect)

● Return address and instructions

● Your return authorization number (for tracking purposes)

Step 3: Ship Your Product

● Pack securely — Place the unopened bottle in appropriate protective packaging

● Use the provided shipping label — Print and attach it to the outside of the package

● Keep your tracking number — Save the carrier tracking information for your records

● Ship within 10 days — Please send your return within 10 days of receiving return instructions

Step 4: We Inspect Your Return

Once we receive your returned item, we will:

● Verify that the bottle is unopened and in original packaging

● Confirm that the product condition matches our requirements

● Send you an email notification confirming receipt

● Process your return within 5-7 business days of inspection

Step 5: Receive Your Refund or Replacement

● Refunds — Full refunds will be credited to your original payment method within 7 business days of approval

● Replacements — Replacement bottles ship within 5-7 business days at no additional cost

● Exchanges — Different flavors can be exchanged as long as the replacement has equal or lesser value

Return Shipping Costs

Our return shipping policy:

● Damaged or Defective Items — Good Luck Hot Sauce covers the cost of return shipping (prepaid label provided)

● Change of Mind / Unopened Returns — Customers are responsible for return shipping costs

● Non-Refundable Shipping Fees — Original shipping costs are non-refundable

If your return is approved due to our error or a defective product, we will provide a prepaid return shipping label at no cost to you.

Refund Processing

Refund Timeline

● Decision made — Within 2 business days of receiving your return request

● Item inspected — Within 5-7 business days of us receiving your package

● Refund processed — Within 7 business days of approval

● Funds available — 3-5 business days after processing (may vary by bank)

Refund Method

Refunds are issued to your original form of payment unless otherwise requested. If you paid by credit card, the refund will appear as a credit on your statement. If you used a debit card, the funds may take slightly longer to appear in your account due to bank processing times.

Restocking Fees

Good Luck Hot Sauce does not charge restocking fees for approved returns.

Exceptions & Special Circumstances

International Orders

● Returns for international orders are not accepted due to prohibitive return shipping costs and customs regulations

● For damaged or defective items received internationally, customers should contact us immediately; we will consider case-by-case solutions

Subscription Orders

● Subscription orders follow the same 30-day return window

● You must cancel your subscription separately if you wish to stop receiving shipments

● Return policy applies to individual subscription shipments

Gift Purchases

● Returns can be made with proof of purchase (original invoice or gift receipt)

● Refunds are issued in the original payment method, not as store credit or gift cards

What We Do NOT Accept

● Opened bottles (even if nearly full)

● Used or partially consumed products

● Products without original packaging

● Items damaged by customer mishandling (falls, exposure to extreme heat, freezing, etc.)

● Items returning as a different product (e.g., bottle contents replaced with something else)

● Third-party seller items (items not purchased directly from Good Luck Hot Sauce official website)

Quality Assurance & Satisfaction Guarantee

Good Luck Hot Sauce is 100% committed to your satisfaction. If you receive a product that is damaged, defective, or not as described due to our error, we will make it right. Our goal is to ensure you have the best possible experience with our hot sauce.

If you have any concerns about the quality or condition of your product, please don't hesitate to reach out to our customer service team.

Contact Us

For questions about this return policy or to initiate a return, please contact:

Email: sales@goodluckhotsauce.com

Response Time: We aim to respond to all inquiries within 2 business days

Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

Policy Updates

Good Luck Hot Sauce reserves the right to update this return policy at any time. Changes will be effective immediately upon posting to our website. We recommend reviewing this policy periodically for updates. Your continued use of our website and services following any changes constitutes your acceptance of the updated policy.

Last Updated: December 9, 2025

Legal Compliance

This return policy complies with consumer protection laws and e-commerce regulations in the United States. All returns must be made in accordance with federal, state, and local laws. For questions regarding your specific state's regulations, please contact your state's consumer protection office.

Good Luck Hot Sauce is committed to transparent, fair, and lawful business practices. We believe this policy protects both our customers and our business while maintaining high standards of customer service.

Thank you for choosing Good Luck Hot Sauce. We appreciate your business and hope you love our products!